ADvantage Administration Unit Update: Case Management Pass/Fail Criteria
Jan. 4, 2010
As has been previously conveyed to each Case Management Provider Agency, this communication is to further inform that effective Jan. 1, 2010, the Case Management Training provided by the ADvantage Administration Unit (AAU) will be a Pass/Fail curriculum. Prior to providing Case Management Services to ADvantage Members, all new Case Managers will be required to attend and successfully pass the afore mentioned training based on evaluation of three (3) criteria:
Attendance: Each new Case Manager must attend the five (5) day Case Management Training in it’s entirety. Training begins at 12:00 Noon on Monday and at 8:30 a.m. Tuesday thru Friday. Training is scheduled to continue each day until at least 4:30 p.m. and each attendee should schedule their time accordingly, including Friday. A one (1) hour lunch break will be provided each day, Tuesday thru Friday. Any attendee who is going to be late for training will be expected to call the AAU reception desk at (918) 933-4900 prior to training start time, explaining who they are, why they are late, and when they anticipate arriving. Anyone who is more than 30 minutes late, or chronically tardy to the training sessions, will be released from the remainder of the training and expected to reschedule the training course in it’s entirety at a later date.
Knowledge Assessments: The Case Management Training consists of eight (8) modules of curriculum. At the end of each module a knowledge assessment specifically derived from the Trainer’s lecture and the provided Case Management Training manual will be administered to each attendee. The attendees are allowed to reference both their manuals (open book) and their lecture notes (open notes) during the completion of the knowledge assessments. Each attendee will be required to complete each module’s knowledge assessment with a minimum score of 80 percent to pass the module. The knowledge assessment will be graded and reviewed with the attendees prior to proceeding to the next module. Any attendee not scoring a minimum of 80 percent on any module will be informed privately and released from the remainder of the training course. Additionally, the attendee will not receive a certificate of completion and will have to successfully complete the Case Management Training, in its entirety, at a later date prior to being allowed to provide Case Management Services to ADvantage Members. Successful completion of the 8 Modules’ Knowledge Assessments will account for 50 percent of the attendee’s final grade toward earning an ADvantage Case Management Training certificate.
Service Plan Development: During the Case Management Training, each attendee will be required to develop a complete written service plan (includes service plan goals and service plan cost sheet) based on a case scenario and materials that will be presented in the training. The attendee’s completed service plan will serve as a Final Knowledge Assessment and will account for 50 percent of the attendee’s final grade toward earning an ADvantage Case Management Training certificate. The service plan and cost sheet will be collected and evaluated for comprehension, continuity, creativity, stewardship, as well as neatness and legibility. The service plan must receive a grade of 70 percent or better to be considered a passing grade.
Please Note: Exceptions to these criteria will require approval of the Program Manager or the Program Assistant Administrator responsible for Training and Development.
Comprehensive Final Grade: The collective score of the eight (8) module Knowledge Assessments will be averaged with the score of the Final Knowledge Assessment (service plan and cost sheet) to arrive at a final grade. The attendee must have a comprehensive final grade of 75 percent or better to pass the Case Management Training and to be awarded an ADvantage Case Management Training certificate as well as to be allowed to provide ADvantage Case Management Services to ADvantage Members. Any attendee who does not earn a comprehensive final grade of at least 75 percent will not pass the Case Management Training, will not be awarded an ADvantage Case Management Training certificate, and will not be allowed to provide Case Management Services to ADvantage Members.
Agency Notification of Comprehensive Final Grade: Case Management Provider Agencies will receive e-mail notification from the AAU, in most cases by the Tuesday morning following the end of Case Management Training. Note however, that if the AAU is closed due to mandatory holiday or unforeseen circumstances on the Monday following the conclusion of Case Management Training, then the e-mail notification to the agency may be delayed.
The e-mail notification will confirm if the attendee either passed or failed Case Management Training. In the event that the attendee passed Case Management Training, then the e-mail will also extend authorization for the attendee to begin providing ADvantage Case Management Services to Members. In the event that the attendee failed Case Management Training, the attendee must schedule to attend and successfully pass Case Management Training in its entirety prior to being allowed to provide ADvantage Case Management Services to Members.
ADvantage Case Management Training Certificate: The attendee’s service plan, with notes from the evaluator, and ADvantage Case Management Training certificate, if earned, will be mailed to the Case Management Provider Agency.
If you have any questions regarding the information provided above, please feel free to contact us via e-mail at Provider Questions.