Audit Date: 11/04/2014|
2015 Agency Score: 91.8%
2015 State Average: 71.1%
616 S. Boston Ave, Suite 402
Tulsa, OK 74119
|The minimum team members were present at the planning meeting.|
|The Member's specific needs and abilities were addressed in the Service Plan Goals.|
|The Member received information on abuse, neglect, and exploitation and how to report it.|
|The Case Manager distributed the Service Plan and Goals to the Member and the Goals to the team members.||**||**|
|The Case Manager contacted the Member within 5 days after any service implementation to verify the newly authorized service was being delivered.||**||**|
|The Case Manager revised the Member's Service Plan as needed.||**||**|
|The Case Manager completed a monthly home visit when a family member served as a PCA.||**||**|
|The Case Manager completed monthly monitoring, including a quarterly home visit.||**||**|
|The Case Manager contacted the Member and the Home Health agency every week, until the Member was staffed.||**||**|
|The Case Manager monitored delivery of services as authorized on the Service Plan each month.||
|The Case Manager used documentation practices that were legible, factual, and signed or initialed after each entry.||**||
|The Member’s Service Plan Goals included a personal goal.||**||**|
|The Case Manager reported abuse, neglect, and exploitation incidents to APS.||
|The Consumer Inquiry Services phone number was provided to the Member.||**||**|
|The Case Manager appropriately identified the Member using the agency’s high risk policy.||**||**|
|The Case Manager monitored the high risk Member using the agency’s high risk policy.||**||**|
|The Member’s high risk indicators were included in the Member’s Service Plan Goals.||**||**|
|The Case Management Provider made all documents available for audit review within a reasonable time and place.||**||**||100.0%||96.2%|
Member Perception - Service Plan Compliance|
|The Member knew the Case Manager’s name &/or phone number.||**||**|
|The Member states the Case Manager was respectful.||**||**|
|The Member states the Case Manager checks on them every month.||**||**|
|The Member was involved in planning and making decisions about their care and services.||**||**|
italics indicates a follow-up audit is required. Score in bold indicates the follow-up result. For example:
55% | 89% indicates the provider initially scored 55% in a condition, requiring a follow-up audit; after which the provider scored 89%.
"N/A" indicates the auditor was unable to apply the condition, or the Member had been discharged from the agency.
"N/C" indicates State Average not calculated for this condition.
"*" indicates agency is not certified to provide services.
"**" indicates this condition was not applied this year.