Oklahoma Department of Human Services
Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd. • Oklahoma City, OK 73105
(405) 521-3646 • Fax (405) 521-6684 • Internet: www.okdhs.org
 
Oklahoma Child Support Services: Customer ID and PIN Questions
 
Frequently Asked Questions
  1. What is a Customer ID?
  2. What is a PIN?
  3. How do I apply for a new ID and/or PIN?
  4. Why do I need a New ID & PIN?
  5. What is the IVR?
  6. What if I forget my PIN?
  7. What if I forget my ID?
  8. How do I change my PIN?
  9. When can I start using the site?
  10. What software and equipment do I need to access?
  11. When is the site available?
  12. Is this site secure?
  13. What can I do to keep my information secure?
  14. Can anyone else see my account information? Is it out in the public?
  15. What do I do with the Security Alert boxes I get when I try to log in?
  16. What if I am using WebTV to connect?


1.  What is a Customer ID?
An 9-digit identification number assigned by OKDHS to be used to access Customer Services available on the Internet and OCSS Interactive Voice Response Telephone system (KIDS Line).

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2.  What is a PIN?
P
ersonal Identification Number. This 6-digit number is your secret number to access your personal data. This number is known only to you. Neither OKDHS or child support staff have access or knowledge of this number.

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3.  How do I apply for an ID and/or PIN?
You must have an active child support case.  You may contact the CARE call center at 1-800-522-2922 between the hours of 8 a.m. and 5 p.m. CST. You may also send a request by e-mail to your district Child Support Offices from our list.   A new computer generated ID and PIN will be mailed to you within five working days.  NOTE:  The ID and PIN may arrive on separate days.  When requesting an ID and/or PIN, please be sure to include your full name, current mailing address, and OCSS FGN (case number). 

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4.  Why do I need a new ID & PIN?
Improvements being made to the OKDHS site make it necessary to develop a new and more universal sign in procedure.

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5.  What is the IVR?
The Interactive  Voice Response system is a method for accessing payments information by telephone. It will also allow you to hear general child support information and the opportunity to talk to a customer service representative.

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6.  What if I forget my PIN?
You may contact the CARE call center at 1-800-522-2922 between the hours of 8 a.m. and 5 p.m. CST. You may also send a request by e-mail to your district Child Support Offices from our list.  A new computer generated PIN will be mailed to you within five working days. 

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7.  What if I forget my ID?
You may contact the CARE call center at 1-800-522-2922 between the hours of 8 a.m. and 5 p.m. CST.  After security verification, your OKDHS Customer ID may be given to you over the phone or it will be mailed to you within five working days.  You may also send a request by e-mail to your local district Child Support Offices.

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8.  How do I change my PIN?
You can reset your PIN at any time by logging into the Child Support Payment Inquiry System, using your current OKDHS Customer ID and PIN. Once the Welcome screen is displayed, click on the "Change My PIN" link, on the left, to access the form.

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9.   When can I start using the site?
If you have a OKDHS Customer ID and PIN you are enrolled for online access.

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10.  What software and equipment do I need to access?
You will need an Internet service provider, a modem and a browser that supports Secure Sockets Layer and 128-bit encryption.

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11.  When is the site available?
In general, it is available 24 hours a day, 365 days a year unless taken offline for maintenance.

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12.  Is this site secure?
It is suggested that you use a Netscape or Microsoft(f) Internet Explorer browser. These browsers contain advanced security programs. We recommend that you use a browser with 128-bit encryption.

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13.  What can I do to keep my information secure?
You provide one of our most important safety features by protecting your online PIN. Making sure no one can see the PIN as you sign on and off before moving on to other Web sites.

SECURITY TIPS: These few tips can help ensure the privacy of your account information.

  • Always exit the site using the Exit button on the left-hand side.
  • Do not write your online PIN in public view.
  • Do not leave those numbers where someone sitting at your computer can see them.
  • You should never reveal your PIN to anyone.
  • Notify OKDHS immediately if you notice any unusual activity.
  • Keep all documents that include your account/case information in a safe place.
  • Change your PIN every 60 days using the Change My PIN page.

 

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14.  Can anyone else see my account information? Is it out in the public?
The information is not public. Only you can access it using your OKDHS Customer ID and PIN. Unless you share your online ID and PIN, no one can access your account information online.

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15.  What do I do with the Security Alert boxes I get when I try to log in?
There are two different Security Alert Dialog boxes that might come up when you access the secure server.  The first is a warning that you are about to access a secure server, and you should click the "OK" button on it.  You might not see this dialog box if you have checked "In the future, do not show me this warning" while accessing a secure Web site.

 

The second is generated by your Web browser if it does not recognize the security certificate used by our secure server.  You should click  the "Yes" button to tell your browser to accept the certificate.

 

There is a link at the top of the sign in page that will allow you to install the OKDHS site certificate on your computer, which should prevent you from seeing the second one in the future.

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16.  What if I am using WebTV to connect?
Users of WebTV (all providers including AOLTV, Microsoft, etc.) are currently unable to access the system due to problems with the way the WebTV browser handles secure Web sites.

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Last Updated:  8/11/2010