Oklahoma Department of Human Services
Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd. • Oklahoma City, OK 73105
(405) 521-3646 • Fax (405) 521-6684 • Internet: www.okdhs.org
 
Long-Term Care Ombudsman
Service Information

The Ombudsman Program serves residents in Oklahoma’s long-term care facilities, including nursing homes, assisted living and similar adult care homes. An ombudsman helps improve the quality of life and the quality of care available to long-term care facility residents.

 
Resources
Frequently Asked Questions

Become a volunteer Ombudsman?
The ombudsman program is supported by local volunteers who are committed to improving the lives of older persons in institutions. The Area Agencies on Aging Ombudsman Supervisors train, supervise and support the volunteers.  Persons interested in volunteering should contact the Ombudsman Supervisor in their area, or state office personnel.

Compare Nursing Homes?
Medicare provides information to help individuals decide what nursing home will meet their needs.   The "Nursing Home Compare" allows searches by state, county, name of facility or proximity.

File a complaint with an Ombudsman?
To file a complaint, simply contact the Ombudsman Supervisor in the Area Agencies on Aging in which the long-term care facility is located.

File a complaint with the Health Department?
Long-term care facilities must be licensed by the Oklahoma Department of Health to provide care.  Complaints can be made directly to the Health Department (.pdf, 1 pp, 23.1KB).

What does the ombudsman do with a complaint?
A long-term care ombudsman is a person who receives complaints from residents of long-term care facilities, their friends or relative and attempts to resolve those complaints within the facility. The Ombudsman has the authority to explore problems and recommend corrective action to the facility. 

Contact Information

Esther Houser
State Ombudsman

Phone:  (405) 521-6734
Fax:       (405) 522-6739

Mailing Address
2401 N.W. 23rd St., Ste. 40
Oklahoma City, OK 73107

Esther Houser, State Ombudsman, Aging Services Division

 

 
Last Updated:  3/6/2014