Tue., Sept. 23, 2014, Noon to 1 p.m.
Oklahoma History Center, Chesapeake Room
800 Nazih Zuhdi Dr., Oklahoma City, OK 73105
L. Lee Manzer, Ph.D., Professor
Spears School of Business, Oklahoma State University
The Department of Human Services – as the name indicates – is in the service business. Quality service builds relationships that benefit both the service provider and receiver. This session enhances the awareness of the principles and techniques of establishing superior service in order to build such relationships. It emphasizes the need to create a long-term service culture.
About the Speaker:
L. Lee Manzer, Ph.D., is a professor of marketing at Oklahoma State University. He has several years of practical experience as a chemist, sales representative, and marketing research assistant for Dow Chemical Company. Dr. Manzer is a nationally-recognized expert on service implementation. In addition, he has presented hundreds of seminars for a variety of national organizations and associations, including energy and petrochemical companies, manufacturing firms, financial institutions, and public service agencies. Specific companies Dr. Manzer has presented to include Arvest Bank Group, Chesapeake Energy, ConocoPhillips, Ditch Witch, Farm Credit Bank, Halliburton, Koch Industries, Phillips 66, and Williams. He has also presented to many non-profit organizations including the U.S. Office of Personnel Management and Indian Health Service. He has made presentations to over 100,000 business professionals.
Dr. Manzer is multiple winner of the “University Teacher of the Year Award.” In total, he is the beneficiary of 14 undergraduate teaching awards: six voted by Spears School of Business students; four time recipient of the Spears School of Business Outstanding Teacher Award (peer review); four time recipient of the university-wide Instructor of the Year Award (peer review), and is the recipient of several Outreach Faculty Excellence Awards at the university level, and was inducted into the Oklahoma Higher Education Hall of Fame in 2010. He was also selected by the Spears School of Business as one of the top 50 MBA graduates and was recently selected as one of the 100 SSB graduates in honor of the 100th Anniversary Spears School of Business. Dr. Manzer is considered an excellent communicator and learning facilitator and has presented to organizations on such topics as storytelling as a leadership tool, relationships, enhancing attitudes and motivation, service quality, and goal setting.