1. Child Support Services (CSS) staff follows the Finance Child Support Manual Chapters, available from the CSS InfoNet, for information on receipt, recording, allocation, distribution, and disbursement of support payments.
2. CSS provides enforcement for Title IV-D cases only. CSS does not provide enforcement for non-Title IV-D cases. Non-Title IV-D cases receiving an unemployment insurance benefit payment have a distribution code of K listed on the CFRRX payment screen on the automated Oklahoma Support Information System (OSIS).
3. When a payment is received by a district office, the payment is:
(1) entered in an office receipt book;
(2) logged in the office payment spreadsheet; and
(3) forwarded to the Oklahoma Centralized Support Registry (Registry) no later than the next business day. A settlement payment made by an attorney using a trust check per Oklahoma Administrative Code (OAC) 340:25-5-200 Instructions to Staff (ITS) # 4 may be held longer by agreement. When a payment is not forwarded the same day it is received, it must be secured in a locked cabinet.
4. CSS staff only accepts cash when paid in court. Cash payments are not otherwise accepted in a district office. CSS staff converts any cash received to a money order or cashier's check before sending the payment to the Registry. When there is a charge for converting cash, staff must advise payor the cost will be deducted from the payment and the remaining balance will be credited to the child support case. CSS staff may refuse to accept cash payments and may require a payor to convert a cash payment to a money order or cashier's check.
5. Unless ordered by the court, CSS only accepts three payments by the same payor in a district office. CSS staff refuses to accept further payments not ordered by the court to be made in the office. CSS staff directs the payor to a payment kiosk, WebPay, or the Registry, and provides redirection information, such as a letter or publication. CSS staff shares the information from CSS Payment Options, publication number 11-47, with customers.
6. (a) For example, a noncustodial parent (NCP) pays current support on June 1, and makes another payment on June 30. The second payment represents earnings from future months, such as a contractor or a school teacher paid for work to be performed in the future. The second payment is applied to current support for the months of earnings it represents unless there are balances. Refer to OAC 340:25-5-351 ITS # 3 for direction when the NCP has multiple cases.
(b) When a second monthly payment received is a federal payment, such as DFAS or SSA, and represents a regular periodic payment, CSS logs the payment to the UNDA screen. When the OSIS futures program runs, the payment distributes to current support regardless of balances on the case.
(c) CSS staff references the Consistent Excellence Futures Business Process.
7. Upon notification there is a returned payment CSS staff immediately communicates this to the Center for Finance and Budget (CFB) to stop the payment issuance. All replacement payments must be identified as replacement payments, either on the outside of the envelope or on the face of the check, and mailed to the CFB at the address provided in OAC 340:25-1-2.1.
8. Online and electronic transactions.
(1) WebPay. For additional information on the terms and conditions of the CSS online child support payment system, WebPay, CSS staff refers NCPs, employers, and other payors to the WebPay site at https://www.okdhs-paycs.com.
(2) Electronic Funds Transfer (EFT) and Electronic Data Interchange (EDI). EFT is a process that electronically transfers dollars from one bank account to another bank account at financial institutions located within the United States of America. EDI transfers information. EFT/EDI is used to simultaneously transfer child support payments and remittance information to state child support agencies.
(3) Electronic processing. When processing payments electronically to an initiating state, CSS provides the initiating state a list of cases CSS is processing for that state.
(A) For each case, the initiating state confirms case status as active and verifies the accuracy of case information regarding NCP name, custodial person (CP) name, Social Security numbers, and case identifying number.
(B) If the initiating state identifies incorrect information, CSS updates the case on OSIS.
(C) After case information is reconciled, the initiating state provides their banking information to CSS and CSS forwards the initiating state's banking information to the Oklahoma State Treasurer.
(D) CSS updates OSIS to send payments to the initiating state through EFT, which encompasses the direct:
(i) withdrawal of child support payments from an NCP's checking or savings account;
(ii) deposit of child support payments into a CP's checking or savings account; and
(iii) deposit of child support payments into an initiating state's banking account.
9. When money is electronically transferred to CSS in error and there are questions about the amount deducted, the Customer Assistance Response Effort (CARE) refers the customer to district office child support staff. CSS staff reviews the inquiry and make any necessary adjustments on OSIS and, in some cases refunds money to the employee.
10. CSS staff refers CPs with debit card questions to the toll-free customer service telephone number located on the back of the debit card. Tips on how to use the debit card are provided with the card.