(a) Centralized Support Registry.
Oklahoma Department of Human Services (DHS) Child Support Services (CSS)
operates a Centralized Support Registry (Registry), also known as the State
Disbursement Unit, for the receipt, recording, allocation, distribution, and
disbursement of support payments. • 1
CSS operates the Registry per Sections 410 and 413 of Title 43 of the Oklahoma Statutes (43 O.S. §§ 410 and 413), Sections
302.51 and 303.100 of Title 45 of the Code of Federal Regulations (45 C.F.R. §§
302.51 and 303.100), and Sections 654b and 657 of Title 42 of the United States Code (42 U.S.C. §§ 654b and 657).
(1) This Section applies
to both Title IV-D and non-Title IV-D cases, unless the context clearly
(2) When a non-Title IV-D child support case has an income assignment in
place, the Registry processes child support payments received from unemployment
compensation benefits as income assignments per federal and state law. • 2
(b) Support payments.
(1) Support payments must be paid as instructed in writing by CSS to the Registry.
(2) CSS offices may accept support payments when a payment is made:
(A) in connection with a court action; or
(B) as part of a settlement agreement on a lien or levy. • 3 through 5
of payment. CSS may require payors and persons to
provide information needed to identify and properly allocate and distribute
payments and to submit payments to the Registry per 43 O.S. § 413.
(1) Support payment amounts are converted from a foreign country's order
amount to a United States (U.S.) dollar amount at the time the order is
registered and that exchange rate remains in place until the child support
order is modified or the arrears are confirmed.
(A) allocates and distributes support payments per Oklahoma
Administrative Code (OAC) 340:25-5-351;
(B) modifies or enforces international orders per OAC340:25-5-285;
(C) safeguards case information and records received from payors and
persons. Information and records
concerning Title IV-D and non-Title IV-D recipients of services through the
Registry are confidential per 56 O.S. § 183 except as provided in OAC
(D) sends custodial persons (CPs) a quarterly written notice of the
amount of current support, arrears, and interest collected, and the amount of
collections paid to the CP. CPs may also
obtain this information over the Internet or by telephoning CSS per OAC 340:25-1-2.1;
(E) reserves the right to refuse to accept a personal or business check
or direct debit after receiving a dishonored personal or business check, direct
debit, electronic funds transfer (EFT), or other negotiable instrument from the
same payor or on the same case; and
(F) considers the date of collection to be the date payments are
received by the Registry and applies payments to existing case balances as of
that date. If a payment collected
represents the current support amount for future months, the amount should be
applied to such future months as long as there are no past due balances on any
of the noncustodial parent's (NCP's) cases per 45 C.F.R. § 302.51. • 6
(3) When CSS refuses to
accept a personal or business check, direct debit, EFT, or other negotiable
instrument from a payor per (2)(E) of this subsection, the payor:
(A) must submit the payment by cashier's check, certified check, money
order, cash at a CSS-verified payment location as identified on the CSS page at
(B) is added to the CSS Returned Payments List;
(C) remains on the Returned Payments List until CSS receives the
equivalent of 12 months of payments unless:
(i) the payment is returned due to missing endorsement;
(ii) payor provides prior notification that payment will be returned and
remits a replacement payment within 10 days of notification in the manner
required by CSS; • 7
(iii) returned payment is insufficient funds caused by a CSS Financial
Institution Data Match levy; or
(iv) CSS deems the reason for returned payment is out of payor's
(D) must request removal from the Returned Payments List by contacting
CSS per OAC 340:25-1-2.1.
(4) CSS notifies the payor by mail:
(A) of the reason for the returned payment;
(B) that the payor was placed on the Returned
(C) that the payor must submit payments as outlined in (3)(A) of this
(D) how the payor can be removed from the Returned
(5) When CSS removes the payor from the Returned Payments List and
subsequently has another payment returned, the payor is added back to the
Returned Payments List and remains there indefinitely. • 7
(d) EFT support payments. NCPs, employers, and other payors may
register to make electronic payments through the CSS online
child support payment system (WebPay) at
(1) To transfer child support payments electronically, NCPs, employers,
and other payors must:
(A) call CSS at the telephone numbers provided in
OAC 340:25-1-2.1 to set up the EFT process;
(B) have a valid email account;
(C) have Internet access;
(D) be a legal owner of a:
(i) bank account held at a financial institution within the U.S.; or
(ii) VISA or MasterCard credit or debit card held at a financial
institution within the U.S.; and
(E) register to use WebPay. • 8
(2) WebPay payments do not replace federally mandated income withholding
and will not stop or cancel income-withholding orders for NCPs.
(3) CSS may adjust and
release payroll deductions that were electronically transferred from an NCP's
wages. When an adjustment cannot be
processed in time to effect the change on the next scheduled electronic funds
transfer, employers do not refund money to the employee, make adjustments to
subsequent EFT payments, or take other action to correct the amount deducted.
(4) CSS reserves the
(A) close a WebPay account and impose fees and charges when a scheduled
payment transaction is returned for any reason; • 8
(B) add payor to Returned Payments List per (c)(3) of this Section; and
(C) specify what payment formats are used to
conduct the electronic funds transfer between businesses to state child support
(e) Payment issuance.
(1) Per 42 U.S.C. § 654 and 45 C.F.R. § 302.38, CSS
issues payments to the CP only by transferring funds electronically, also known
as direct deposit, or through debit cards.
(2) In interstate cases, CSS issues payments to the initiating state Title IV-D agency by
electronic funds transfer and only issues payments by paper warrant to
initiating states that do not have an electronic funds transfer system.
(3) Payments issued by debit card.
(A) When a DHS customer has a debit card, at the
point of CSS initial child support payment issuance for a CP, a letter is
mailed explaining that child support funds are added to the existing debit card
(B) When a DHS customer was not issued an Oklahoma
debit card at the point of CSS initial child support payment issuance, a letter
is mailed explaining the debit card activation process and that the debit card
should be expected within 10 business days.
The CP must activate the debit card within 90 calendar days of issuance.
(i) When a card is not activated, CSS mails a
second letter to the CP after 45 calendar days and a third letter after 90
calendar days. The letters explain the
importance of activating the debit card and that when the card is not activated
within 90 calendar days the payment is no longer available on the debit card.
(ii) Payments issued to a CP who has not activated
the debit card are returned to CSS after 90 calendar days. When payments are returned to CSS, payments
are applied per OAC 340:25-5-350.4. When
the payments were distributed to other case balances or returned to the NCP,
the payments are not redistributed to the CP.
(4) Payments issued by direct deposit. After receiving a debit card, the CP may
enroll in direct deposit by calling the toll-free customer service telephone
number located on the back of the debit card.
There are no charges or fees for receiving child support payments by
direct deposit. A CP must have a bank
account held at a financial institution within the United States to receive
direct deposit child support payments and normal banking charges may apply.
endorsement on warrants.
(1) When a CP reports that a warrant has been fraudulently cashed, CSS compares the payee's signature
against the endorsement on the warrant and verifies that the signatures do not
(2) CSS sends the
following completed and signed documentation by the payee to the Oklahoma State
Treasurer's Office (OST):
(A) Form 10AD044E, Affidavit of Lost or Destroyed Warrant;
(B) Form 10AD045E, Affidavit of Forged Endorsement; and
(C) Form 10AD046E, Investigation Questionnaire.
(3) CSS issues a
replacement warrant to the payee after CSS receives the return of funds from OST
and the OST mandatory 60-calendar-day holding period closes.
(g) Overcollected support amounts. CSS returns
overcollected support amounts per OAC 340:25-5-350.1 .
(h) Payment errors. When
payments have been disbursed, CSS
manages payment errors as described in this subsection.
(1) If a payor makes a payment error, CSS is not required to correct,
redirect, or recover the distributed payment, unless it has been retained by
(2) When CSS errs, CSS recovers overpayments to parties or CPs in Title IV-D and
non-Title IV-D cases per OAC 340:25-5, Part 37.
(i) Suspicious payment activity. CSS restricts use of payment methods by
imposing limits, hold times, or other measures when CSS believes that suspicious activity has occurred or may occur on a