INSTRUCTIONS TO STAFF 340:25-5-124
When one Oklahoma Department of Human Services (DHS) Child Support Services (CSS) district office transfers a case to another office through an update on the Oklahoma Support Information System (OSIS), the sending office emails the person designated to receive transfers in the receiving office.
The email includes the Family Group Number
(FGN) and the district court case number, when applicable.
Prior Family and Domestic district court case.
(1) When there is a Family and Domestic district court case involving the same parents, noncustodial parent/biological parent (NCP/BP), and a subsequent child is born, the case is assigned to the district office in the county with the existing district court case.
(2) When there is a third party custodian and a prior Family and Domestic district court case involving the same NCP/BP, the case is assigned to the district office responsible for the county where the prior Family and Domestic district court case was filed, regardless of the current custodial person's (CP)'s county of residence.
(3) When there is a prior Family and Domestic district court case involving other children of the same parents, an action to establish paternity and/or support of an additional child of the same parents born during the marriage but omitted from the prior order, the case is assigned to the district office responsible for the county where the prior Family and Domestic action was filed.
(4) When the district office dockets an administrative child support order in a Family and Domestic district court case but the individual parties subsequently file a new Family and Domestic district court case that addresses child support in addition to custody, visitation, and/or property settlement, the case is transferred to the district office responsible for the new case.
Case assigned to district office.
When the CP is:
(1) receiving public assistance and there is a question about where the CP resides, CSS staff assigns the case to the district office serving the county where the CP is receiving any type of public assistance, such as Temporary Assistance for Needy Families, SoonerCare (Medicaid), Supplemental Nutrition Assistance Program benefits, or Child Care subsidy.
(2) not receiving public assistance, CSS staff assigns the case to the district office serving the county of the CP's finding address even when the CP's address of record is in another county.
When the CP indicates the finding address is confidential due to family violence issues, staff assigns the case to the district office serving the county of the CP's address of record
When the NCP is incarcerated, CSS staff does not transfer or reassign a case to the district office that services the county where the correctional institution is located.
(1) A county may have significant contact with a case per, Oklahoma Administrative Code (OAC) 340:25-5-124 when the county is the location where:
(A) the NCP's employer conducts business;
(B) a child, parent, or
CP formerly resided;
(C) the child was conceived; or
(D) the NCP owns property.
(2) When more than one district office has significant contact with the case and the district offices management involved in the case transfer cannot reach an agreement, they must contact the CSS
Center for Operations for resolution.
CSS staff works together when a contempt action is filed in a county other than the original district office's service area.
attorneys in the district office where the contempt is filed make appearances on behalf of the assigned district office without transferring the case.
Conflict of interest.
(1) A conflict of interest exists, when:
CSS staff assigned to a case and a case participant or party have a conflict and there is no agreement that
can be fair and impartial in performing their official duties; or
(B) the relationship between a CSS staff member and a case participant or other party adversely affects the delivery of services.
(2) A conflict of interest may exist when the CP, NCP, or other case participant or party to a case, per OAC 340:2-1-8 is:
(A) a staff member of the assigned district office;
(B) related to a staff member; or
(C) residing in the staff member's home.
(3) Duty to report:
(A) When a conflict of interest may exist, per 6 (1) and (2) of this Instruction, the employee promptly reports the relationship to his or her managing attorney or center head; and
management determines when a conflict exists and when it is appropriate for the case to remain in the assigned district office or be reassigned.
(4) When there is a conflict of interest or to avoid conflict of interest, CSS staff:
(A) does not access or work his or her own case files or those of a relative, per OAC 340:2-1-8;
(B) follows process described in the Ethics for the Child Support Professional Chapter process on the
(C) refers to OAC 340:2-1-8 for further guidance on Oklahoma Department of Human Services (DHS) policy on employee prohibitions regarding conflicts of interest.
(5) When a conflict was determined, and the case was reassigned, the staff member with the conflict is prohibited from:
(A) accessing the CSS conflict case or electronic file;
(B) exerting influence involving the CSS conflict case on the CP or NCP;
(C) interfering with the CP or NCP’s attorney-client relationship;
(D) preparing paperwork related to the child support conflict case without the agreement of the CP, NCP, and the involved CSS district offices; or
(E) notarizing child support documents from CSS for the CP or NCP.
(6) When there is a conflict of interest, district office management transfers the case to another district office in the same geographical area.
For example, the Lawton and Chickasha/Duncan offices are neighbors and therefore transfer conflict of interest cases among themselves.
McAlester and Okmulgee are 53 miles apart and could partner on conflict of interest cases.
(A) When the
management of the two district offices involved in the case transfer cannot reach an agreement that a case qualifies as a conflict of interest case, they contact the CSS
Center for Operations for resolution.
(B) When an office has too many conflict cases to transfer to only one office, cases may be distributed to several offices.
(7) A conflict of interest does not ordinarily exist when the:
(A) employee conducts business with a case participant or other party on a casual basis.
a CSS staff member frequents a business where the case participant or other party works;
CSS staff member and the case participant or other party are involved in the same non-business activities, but only occasionally interact.
For example, both attend the same church; or
(C) case participant is not satisfied with
OAC 340:25-1-5.1 provides CSS
customers an opportunity to raise concerns about services or treatment received.
(8) Per OAC340:2-28-26, cases with an Office of Administrative Hearings:
Child Support (OAH) number transferred to another district office require an OAH Notice of Transfer or Motion and Order for Transfer before the cases are sent to another district office.
(A) CSS staff documents the circumstances of the conflict of interest on the OSIS Case Log Add (CSLOGA) screen.
The receiving district office informs the applicant of the transfer by letter.
(B) When the conflict ceases to exist, the receiving office verifies the conflict no longer exists before returning the case to the sending district office, and documents the case transfer on CSLOGA.
Prior to transfer, CSS staff completes all court actions, organizes, and secures case files.
CSS staff uses Form 03AD002E, File Transfer, to accurately determine which office is assigned the file.
(10) Conflict of interest cases in which domestic violence is alleged or suspected are worked, per OAC 340:25-5-67.1.