The purpose of this Section is to establish a uniform system for processing
requests for interpreter services for clients, employees, applicants for
services or employment, or children in Oklahoma Department of Human Services
(DHS) custody. DHS provides at no
charge, interpreter services for DHS clients, applicants, and employees with
limited English proficiency (LEP), or who are deaf or hard of hearing to
overcome language barriers and provide equal access and equal opportunity to
participate in DHS services and employment.
This Section is applicable to all DHS programs and offices. • 1
Arrangements for interpreters are made per (1) and (2).
LEP or bilingual interpreters.
Each local county office or facility maintains a list of employees and
community members who are available to provide translation services. The list designates the translator's name,
phone number, and the language spoken.
Employees use contracted language translation providers when a local,
suitable translator is not available.
Friends or family members of clients, especially children, are not used
for translating information related to eligibility for services, except in
emergency situations. In areas where the
client population served by a program is five percent or more non-English
speaking, a formalized procedure for bilingual services and literature in the
respective language must be provided by DHS.
Deaf or hard of hearing interpreters.
DHS provides, at no cost, oral or sign language interpreter services to
anyone who is deaf and needs an oral or sign language interpreter to receive or
continue to receive DHS services, or retain or maintain DHS employment. DHS uses contracted vendors to provide
qualified interpreter services statewide for all deaf persons requesting
American Sign Language, Manually Coded English, or oral interpretation, except
when services are specifically authorized through the Interpreter Services
Program of the Oklahoma Department of Rehabilitation Services. Clients or employees may contact local DHS
offices to request services. DHS Pub.
No. 05-02, Sign Language Services, posters are placed prominently in DHS
offices and facilities.