1. If there are serious allegations indicating children could be at risk the situation is staffed with the supervisor for the appropriate time frame for visiting the facility. Concerns regarding staff safety are discussed with the programs manager to determine if utilization of a witness and/or law enforcement is appropriate.
2. Other complaint allegations are not addressed if the facility is not providing care or is exempt from licensing. If exempt care is provided, request a written statement verifying their operating hours. If the facility will be pursuing a license then all allegations are investigated.
3. If applicable, documentation of non-compliances include "the facility does not have a license as required by law." This is documented in the area of "additional non-compliances" section with the added written notation of "necessity and issuance of a license."
4. If the unlicensed residential facility is only advertising and has no children in care application procedures per 340:110-1-45 are followed.
5. When information is received from the person providing unlicensed care it is documented as a complaint. If this information is received by telephone, staff inform the unlicensed facility they have not been given permission to operate and must cease care. A visit is made to the facility within three facility business days.
6. If there is no response at the unlicensed facility, a notice is left requesting the facility contact licensing within 24 hours. When the unlicensed facility is uncooperative in assisting staff to verify the necessity of a license, it is staffed with the regional programs manager.
7. The licensing staff offers technical assistance and consultation to assist the caregiver in meeting licensing requirements. When children are at imminent risk of harm, licensing staff refer to OAC 340:110-1-52 for cease care procedures.
8. An application is considered complete when:
(1) necessary items of information are complete on the application; and
(2) supporting documentation has been provided.
9. The monitoring frequency plan of unlicensed facilities is 12 until licensing staff verify care of children has ceased. Cases are staffed with programs manager for appropriate follow-up as necessary.
10. If a complaint allegation was received regarding unlicensed care, and care was verified, the complaint is ruled substantiated even if unlicensed care has ceased.