(a) Grievance and complaint policy.  The owner, director, or administrator of a licensed child care facility may file a grievance or complaint regarding the enforcement of any written or unwritten policy, rule, or regulation of the Oklahoma Department of Human Services (OKDHS), or any decision by an employee of OKDHS that affects the facility.  A grievance or complaint is not accepted concerning the denial or revocation of a child care facility license.  The procedure for appealing this action is provided for in the Oklahoma Child Care Facilities Licensing Act.  [10 O.S. § 407]

(b) Grievance or complaint procedure.  A person who wishes to file a grievance or complaint is encouraged to seek informal resolution by contacting the programs manager, who will seek to resolve the matter.  If a resolution is not reached at the supervisory level, the grievant is requested to file a written request with the Director of Child Care Services.  The Director of Child Care Services responds to written grievances or complaints within 14 days after receipt.  When the grievant or complainant is not satisfied with the proposed resolution, the grievance may be appealed to:

• (1) the associate director for programs; and
• (2) the Director of OKDHS.