INSTRUCTIONS TO STAFF 340:110-1-13
Revised 7-01-09
1. When information is received from the person providing unlicensed care it is not documented as a complaint. If this information is received by telephone, staff inform the unlicensed facility they have not been given permission to operate and a visit will be made to the facility within the next facility business day.
2. If there is no response at the unlicensed facility, a notice is left requesting the facility contact licensing within 24 hours. When the unlicensed facility is uncooperative in assisting staff to verify the necessity of a license, it is staffed with the regional programs manager.
3. The licensing staff offers technical assistance and consultation to assist the caregiver in meeting licensing requirements.
4. When children are at imminent risk of harm, licensing staff refer to OAC 340:110-1-9.4 for cease care procedures.
5. An application is considered complete when:
(1) all necessary items of information are complete on the application; and
(2) all supporting documentation has been provided.
6. The monitoring frequency plan of unlicensed facilities is 12 until licensing staff verify care of children has ceased. Cases are staffed with supervisor for appropriate follow-up as necessary.
7. If a complaint allegation was received regarding unlicensed care, and care was verified, the complaint is ruled substantiated even if unlicensed care has ceased.