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Oklahoma Department of
Human Services
Stronger Families Grow
Brighter Futures
Oklahoma Department of Human Services
Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd. • Oklahoma City, OK 73105
(405) 521-3646 • Fax (405) 521-6684 • Internet: www.okdhs.org
 
 
 
340:105-11-251. Screening criteria for ombudsman
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Revised 7-15-06


(a) Criteria for subjective screening of potential ombudsman staff and volunteers, are reviewed in addition to standard education and work experience questions.   • 1

(b) Persons who are not eligible for ombudsman volunteer certification include any person who:

  • (1) was fired from employment in a facility where he or she wishes to volunteer and any relative of a fired employee;
  • (2) is a relative of an employee of the facility where he or she wishes to volunteer;
  • (3) lacks the ability to be objective or hold confidences;
  • (4) is a current employee or has any financial interest in a facility in which he or she wishes to volunteer. The person may volunteer in another facility with the stipulation that, if the chosen facility is a competitive facility, acceptance must be made by the administrator of the facility the volunteer chooses;
  • (5) is a paid sitter, private duty nurse, or private duty aide in the facility where the person wishes to volunteer.  If a competitive facility is chosen, the placement is accepted by the chosen facility;
  • (6) is involved in a pending law suit against a facility, until the legal process is completed and acceptance of the person as a volunteer is made by the administrator of the selected facility;
  • (7) stands to gain financially through an action or potential action brought on behalf of persons the ombudsman serves; and
  • (8) was convicted of a crime listed in Section 1-1950.1 of Title 63 of the Oklahoma Statutes or whose name appears on the Sex Offender Registry or the Mary Rippy Violent Offender Registry.

INSTRUCTIONS TO STAFF 340:105-11-251

 

1.  Subjective screening criteria include:

    • (1) maturity;
    • (2) personal stability.  A person with no serious personality pathology;
    • (3) willingness to learn and accept supervision.  A person who doesn't have all the answers;
    • (4) assertiveness.  A person who does his or her work, yet will not bowl other persons over in the process;
    • (5) warmth and empathy for others.  A person with a sincere desire to help;
    • (6) reasonable self-confidence and ego health.  A person who has a constant need for love, recognition, reinforcement, and direction can be a tough supervision problem;
    • (7) commitment to amount and length of time.  The person makes a serious commitment of time and energy to do the job since the primary responsibility is to the client;
    • (8) dependability, such as past employment, other volunteer work, and personal references;
    • (9) objectivity.  The person has the ability to recognize and balance various sides of each issue, evidenced by minimal rigidity, prejudice, and judgmental attitudes toward others;
    • (10) interests and hobbies;
    • (11) volunteer experience;
    • (12) education;
    • (13) reasons for wanting to be an ombudsman.  Reasons may include the person's motives, insight into the needs of the long-term care residents, and own needs for a successful placement or reinforcing relationships; and
    • (14) transportation.  The person has dependable transportation to meet the position's requirement, whether the transportation is provided by the person or an alternative method is available.


Last Updated:  5/21/2010
Oklahoma Department of Human Services
Street address: Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105
Mailing address: P.O. Box 25352, Oklahoma City, OK 73125
(405) 521-3646
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