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340:105-11-251. Screening criteria for ombudsman
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Revised 7-15-06
(a) Criteria for subjective screening of potential ombudsman staff and volunteers, are reviewed in addition to standard education and work experience questions. • 1
(b) Persons who are not eligible for ombudsman volunteer certification include any person who:
- (1) was fired from employment in a facility where he or she wishes to volunteer and any relative of a fired employee;
- (2) is a relative of an employee of the facility where he or she wishes to volunteer;
- (3) lacks the ability to be objective or hold confidences;
- (4) is a current employee or has any financial interest in a facility in which he or she wishes to volunteer. The person may volunteer in another facility with the stipulation that, if the chosen facility is a competitive facility, acceptance must be made by the administrator of the facility the volunteer chooses;
- (5) is a paid sitter, private duty nurse, or private duty aide in the facility where the person wishes to volunteer. If a competitive facility is chosen, the placement is accepted by the chosen facility;
- (6) is involved in a pending law suit against a facility, until the legal process is completed and acceptance of the person as a volunteer is made by the administrator of the selected facility;
- (7) stands to gain financially through an action or potential action brought on behalf of persons the ombudsman serves; and
- (8) was convicted of a crime listed in Section 1-1950.1 of Title 63 of the Oklahoma Statutes or whose name appears on the Sex Offender Registry or the Mary Rippy Violent Offender Registry.
1. Subjective screening criteria include:
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(1) maturity;
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(2) personal stability. A person with no serious personality pathology;
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(3) willingness to learn and accept supervision. A person who doesn't have all the answers;
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(4) assertiveness. A person who does his or her work, yet will not bowl other persons over in the process;
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(5) warmth and empathy for others. A person with a sincere desire to help;
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(6) reasonable self-confidence and ego health. A person who has a constant need for love, recognition, reinforcement, and direction can be a tough supervision problem;
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(7) commitment to amount and length of time. The person makes a serious commitment of time and energy to do the job since the primary responsibility is to the client;
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(8) dependability, such as past employment, other volunteer work, and personal references;
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(9) objectivity. The person has the ability to recognize and balance various sides of each issue, evidenced by minimal rigidity, prejudice, and judgmental attitudes toward others;
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(10) interests and hobbies;
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(11) volunteer experience;
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(12) education;
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(13) reasons for wanting to be an ombudsman. Reasons may include the person's motives, insight into the needs of the long-term care residents, and own needs for a successful placement or reinforcing relationships; and
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(14) transportation. The person has dependable transportation to meet the position's requirement, whether the transportation is provided by the person or an alternative method is available.
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