(a) Definition.  Under the program supervision of the Office of the State Long-Term Care Ombudsman and the general direction of the director of an Area Agency on Aging, the ombudsman supervisor II provides leadership in development, coordination, and implementation of the Long-Term Care Ombudsman Program and receives, investigates, and resolves complaints made by or on behalf of residents of long-term care facilities.

(b) Examples of duties.  Examples of duties include:

• (1) recruiting, screening, training, and supervising ombudsman volunteers, using guidelines provided by state ombudsman staff;
• (2) publicizing the services of the State Long-Term Care Ombudsman Program and issues affecting older residents of long-term care facilities through media releases, public speaking, and other means;
• (3) coordinating with state ombudsman staff in complaint investigation and resolution, identification of priority issues, and certification of new ombudsman volunteers;
• (4) maintaining confidentiality of files and other information pertaining to complaints and complainants;
• (5) keeping the director of the designated area ombudsman entity informed of the current situation and needs at the local level, recommending plans for meeting needs, and advising the director of resources required for their implementation;
• (6) being available to residents of long-term care facilities in the planning and service areas (PSA), visiting each facility regularly, and working cooperatively with administrators and staff; and
• (7) serving as a consultant to community organizations and agencies on issues and needs affecting older long-term care facility residents, techniques of working with these older people, and the solution of special problems.

(c) Education and experience.  The required education and experience is:

• (1) graduation from an accredited four year college or university with major course work in social work, health, gerontology, general social sciences, or related field; or
• (2) an equivalent combination of education and experience, substituting one year of full-time paid experience in such areas as community organization, public health, social work, or related field for each year of the required education, with a maximum substitution of two years.

(d) Salary range.  The comparable job family descriptor (JFD) for this position is Adult Protective Services Specialist, #H26B.  A person in this position may not be paid more than the midpoint of the approved salary range for Oklahoma Department of Human Services (OKDHS) Office of Personnel Management (OPM) Pay Band J.