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340:105-11-248. Ombudsman volunteer rules and guidelines
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Revised 6-1-07
The certified ombudsman volunteer observes the requirements of the State Long‑Term Care Ombudsman Program. The ombudsman volunteer:
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(1) completes and signs Form:
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(A) 02OM003E, Ombudsman Volunteer Application;
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(B) 02OM001E, Conflict of Interest Statement and Ethical Guidelines, and
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(C) 04AD003E, Request for Background Check;
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(2) completes the two-day ombudsman volunteer training program to be certified by the State Long-Term Care Ombudsman Program staff;
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(3) accepts supervision by the ombudsman supervisor;
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(4) respects privacy and confidentiality.
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(A) The volunteer does not disclose information regarding any complainant's or participant's name, condition, or situation, except to the ombudsman supervisor or the state ombudsman staff, without the written permission of the complainant, participant, or legal representative.
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(B) Supervisory approval is secured before any information is released;
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(5) visits weekly with residents in the assigned facility;
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(6) attends monthly ombudsman volunteer meetings for continuing education, program updates, and group supervision;
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(7) submits monthly reports to the ombudsman supervisor;
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(8) wears the badge issued by the Area Agency on Aging ombudsman supervisor when visiting the facility or attending functions as an ombudsman volunteer;
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(9) is available to the residents of the facility in which volunteering, to hear their concerns, and to assist them with and follow through on problem-solving;
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(10) meets with the facility administrator to establish and maintain a cooperative working relationship;
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(11) is familiar with the policies and procedures the facility established for its operation;
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(12) is certified as an ombudsman volunteer, limited to the facility named in the certification letter, unless authorized in advance by the Office of the State Long‑Term Care Ombudsman;
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(13) is clear in understanding the role of advocate on behalf of the residents; and
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(14) does not perform direct care services, such as lifting, feeding, or transporting residents.
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