(a) Office of the State Long-Term Care Ombudsman staff:

• (1) develop administrative and legislative proposals as needed, relating to significant problems of residents in long-term care facilities, based on complaint investigation data and other sources;
• (2) develop working relationships with state legislators and policy makers in order to inject concerns of long-term care facility residents directly into the policy making process;
• (3) provide information on conditions affecting and the needs of long-term care facility residents, upon request, to individuals, agencies, organizations, and others; and
• (4) meet at least quarterly with the State Council on Aging's Advisory Committee for the State Long-Term Care Ombudsman Program to discuss program operation, issues affecting the population served by the program, and strategies to address identified concerns.

(b) Area ombudsman staff provide:

• (1) information to individuals, agencies, committees, and organizations concerning the general problems and issues affecting residents in long-term care facilities; and
• (2) community education on needs and issues affecting long-term care facility residents through publicity including monthly press releases, public speaking, and other means.