OKDHS.org - OAC 340:75-18-13. Implementation of service review activities

Calendar | Help | Contact Us | About this Site

Library: Policy

340:75-18-13. Implementation of service review activities

<< Back

Next >>

Revised 5-11-06

Each Field Operations Division (FOD) area and contractor providing Child Welfare (CW) services implements service review and improvement activities regarding service delivery to children and families. Implementation is assessed on the basis of service outcomes.

(1) CW case reviews are conducted by FOD and Children and Family Services Division (CFSD) staff. Case reviews promote consistency in practices supporting positive outcomes in child safety, permanency, and well-being. Measures and expectations in the case review are consistent with the Child and Family Services Review. • 1
(2) Program Improvement Plans (PIPs) are developed to address the most critical challenges in CW service delivery. These plans establish goals and strategies to improve outcomes. Periodic review and reporting are a part of the ongoing evaluation of each plan's efficacy. • 2

INSTRUCTIONS TO STAFF 340:75-18-13

1. Supervisory and peer reviews. Supervisory and peer reviews are assigned to Child Welfare (CW) staff from a random sampling of eligible cases. Reviews assigned to the CW supervisor consist of comprehensive and focused reviews of cases from each worker assigned to the supervisor.

(1) Comprehensive case reviews apply all Child and Family Services Review (CFSR) items relevant to a case type. For example, only item 1 of the CFSR applies to Child Protective Services cases while multiple items related to safety, permanency, and well-being are applied to Permanency Planning cases. Each CW worker must participate with the supervisor in at least one comprehensive case review each review period.
(2) Focused case reviews consider only those items that relate to objectives for service refinement noted in the county Program Improvement Plan (PIP).
(3) Case reviews:
- (A) are based on data in the child's KIDS case;
- (B) require the CW supervisor to contact the placement provider to verify the child's placement and most recent CW worker visit; and
- (C) are tracked in KIDS and related data reports are used to retrieve assignment, completion timeliness, and outcome information.
(4) The county director monitors timely completion of the CW supervisor's required case reviews.

2. County PIP.

(1) The PIP:
- (A) addresses three or more of the most significant challenges regarding the county's CW services;
- (B) is developed with input from county CW staff and stakeholders;
- (C) identifies factors that may impede desired performance and strategies necessary for improvement; and
- (D) is reviewed and approved by designated Field Operations Division (FOD) staff, Children and Family Services Division (CFSD) staff, or both.
(2) The county director:
- (A) is responsible for the development, implementation, and review of the PIP; and
- (B) evaluates progress on the implementation and effectiveness of the PIP at least quarterly. Progress and need for interim adjustment is discussed with staff and stakeholders with a significant role in the PIP implementation. Quarterly reports are submitted to designated FOD and CFSD staff.
(3) Appropriate data from CFSR, WebFOCUS, and case review reports is utilized to measure progress.

<< Back

Next >>