INSTRUCTIONS TO STAFF 340:75-18-13 

1.   Supervisory and peer reviews.  Supervisory and peer reviews are assigned to Child Welfare (CW) staff from a random sampling of eligible cases.  Reviews assigned to the CW supervisor consist of comprehensive and focused reviews of cases from each worker assigned to the supervisor.

• (1) Comprehensive case reviews apply all Child and Family Services Review (CFSR) items relevant to a case type.  For example, only item 1 of the CFSR applies to Child Protective Services cases while multiple items related to safety, permanency, and well-being are applied to Permanency Planning cases.  Each CW worker must participate with the supervisor in at least one comprehensive case review each review period.
• (2) Focused case reviews consider only those items that relate to objectives for service refinement noted in the county Program Improvement Plan (PIP).
• (3) Case reviews:
  • (A) are based on data in the child's KIDS case;
  • (B) require the CW supervisor to contact the placement provider to verify the child's placement and most recent CW worker visit; and
  • (C) are tracked in KIDS and related data reports are used to retrieve assignment, completion timeliness, and outcome information.
• (4) The county director monitors timely completion of the CW supervisor's required case reviews.

2.  County PIP.

• (1) The PIP:
  • (A) addresses three or more of the most significant challenges regarding the county's CW services;
  • (B) is developed with input from county CW staff and stakeholders;
  • (C) identifies factors that may impede desired performance and strategies necessary for improvement; and
  • (D) is reviewed and approved by designated Field Operations Division (FOD) staff, Children and Family Services Division (CFSD) staff, or both.
• (2) The county director:
  • (A) is responsible for the development, implementation, and review of the PIP; and
  • (B) evaluates progress on the implementation and effectiveness of the PIP at least quarterly.  Progress and need for interim adjustment is discussed with staff and stakeholders with a significant role in the PIP implementation.  Quarterly reports are submitted to designated FOD and CFSD staff.
• (3) Appropriate data from CFSR, WebFOCUS, and case review reports is utilized to measure progress.