The Department of Human Services (DHS) has a complaint resolution process designed to ensure fair consideration of complaints made by or on behalf of children in the custody of DHS. This grievance process may be utilized by group home residents. When a child is admitted to the group home, the group home Child Welfare specialist conducting the intake informs the child of this grievance system. If a child files a grievance, resolution protocol is followed as stated in OAC 340:2-3-48. • 1