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Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd. • Oklahoma City, OK 73105
(405) 521-3646 • Fax (405) 521-6684 • Internet: www.okdhs.org
OKDHS Home > Library > Policy > OAC 340 > Chapter 75. Child Welfare > 10. Emergency Shelter Care > 17. Resident grievances in DHS operated shelters
340:75-10-17. Resident grievances in DHS operated shelters
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Revised 6-11-01

 

     The Department of Human Services has a complaint resolution process designed to ensure fair consideration of complaints made by or on behalf of children in the custody of DHS.  This grievance process may be utilized by shelter residents.  When a child is admitted to the shelter, the shelter social worker conducting the intake informs the child of this grievance system.  If a child files a grievance while in shelter, resolution protocol is followed as stated in OAC 340:2-3-14.   • 1

INSTRUCTIONS TO STAFF 340:75-10-17

ITS only revised 5-11-06

1.  During the admission process, the shelter social worker, utilizing Form OCA-GR-2 (new form number 15GR004E), Notice of Grievance Rights – Minors in OKDHS Custody, explains the grievance system for residents to the child being admitted.  The form is signed by the child.  If the child is unable to sign the form, the shelter social worker signs on behalf of the child.

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Oklahoma Department of Human Services
Street address: Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105
Mailing address: P.O. Box 25352, Oklahoma City, OK 73125
(405) 521-3646
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