The Department of Human Services has a complaint resolution process designed to ensure fair consideration of complaints made by or on behalf of children in the custody of DHS. This grievance process may be utilized by shelter residents. When a child is admitted to the shelter, the shelter social worker conducting the intake informs the child of this grievance system. If a child files a grievance while in shelter, resolution protocol is followed as stated in OAC 340:2-3-14. • 1