OKDHS - OAC 340:75-1-155. Role of the OCS contract liaison

340:75-1-155. Role of the OCS contract liaison

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Revised 5-11-06

The Oklahoma Children's Services (OCS) contract liaison reports to the area director in the respective Oklahoma Department of Human Services (OKDHS) Field Operations Division area. The OCS contract liaison:

(1) works closely with the Child Welfare (CW) field liaisons to gatekeep all referrals to the OCS contractor;
(2) monitors OCS contractor case records;
(3) enhances coordination and communication between OKDHS county offices and OCS contract staff;
(4) provides oversight for the transfer of case responsibility of voluntary services to the OCS contractor; and
(5) ensures, through case monitoring, that families participating in voluntary cases receive the services they need to protect their children, including further action by CW, if actual or threatened harm to a child's safety or well-being occurs during the service period. The duties of the OCS contract liaison include:
- (A) gatekeeping; • 1
- (B) training of OKDHS staff and contract staff; • 2
- (C) consultation for all voluntary services cases; • 3
- (D) case monitoring and auditing of active OCS contracted cases; and • 4
- (E) contract data maintenance and tracking. • 5

INSTRUCTIONS TO STAFF 340:75-1-155

Revised 5-15-09

1.  Gatekeeping. The Oklahoma Children's Services (OCS) contract liaison screens and authorizes referrals to Comprehensive Home-Based Services (CHBS) and Parent Aide Services (PAS) to ensure that all referrals submitted to the OCS contractor are complete and appropriate.

(1) Deficiencies and concerns regarding completion and submission of referrals are addressed by the OCS contract liaison with the referring Child Welfare (CW) worker and CW supervisor.

(2) The OCS contract liaison regulates priority for service based on each family's circumstances and risks in a manner that is consistent throughout the area and conserves the area's resources for optimal utilization of contract services.

2.   Training for OKDHS and contract staff. Training is provided individually, in groups, or through written communications to Oklahoma Department of Human Services(OKDHS) staff and contract staff on referral criteria and procedures, role expectations, and OCS policy and contract requirements. Training is specific to OCS issues.

3.   Voluntary services cases consultation and staffing. Case consultation and staffing of voluntary cases are critical roles of the OCS contract liaison since no CW worker is assigned. Contract staff requests consultation or staffing with the OCS contract liaison as needed. The OCS contract liaison:

(1) and contract administrators address any issue or concern resulting from case monitoring; and

(2) provides problem resolution for conflicts that may develop between contract staff and OKDHS staff pertaining to any case or task related to OCS.

4.   Case monitoring and auditing. Active OCS contracted cases are monitored and audited by the OCS contract liaisons while cases are active to improve practice and identify training needs of OKDHS and OCS contract staff. Findings are provided to area directors, CW field liaisons, and Children and Family Services Division programs staff as appropriate.

5. OCS contract liaison tracking. The OCS contract liaison maintains detailed tracking systems for OCS referrals, service quotas, and waiting lists for both the area and counties in the area. Information is communicated to OKDHS and contract staff as needed to ensure timely and appropriate services.

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