1. (a) An incorrect administrative action occurs when:
(1) an application is denied or a case is closed in error;
(2) there is a failure to complete an application due to:
(A) a delay in receipt of a case record from another office;
(B) a computer input error which prevented the application from achieving active benefit status; or
(C) down time on the computer that prevented input; or
(3) a failure to take appropriate action on an active case prior to the next deadline after a change was reported or discovered.
(b) Adverse action that is not the result of an administrative error is:
(1) failure of a client to provide required verification of information within prearranged time limits causes closure or denial, and new or additional information is received within 30 calendar days from the effective date of the closure or denial. If the information establishes the client's eligibility, a closed case may be reopened or a denied application may be certified and no new application is required. After the 30-day period the client must either reapply or request a hearing according to the hearing policies and procedures;
(2) anticipating eligibility establishes the client to be ineligible, but after closure the client's situation changes, and the client remains eligible. If the client notifies the worker within 30 calendar days of the date of closure, the case is reopened after verification that the reason for ineligibility did not occur. The certification and the review dates remain the same but the effective date is the date the benefits were terminated; or
(3) anticipating eligibility establishes the applicant to be ineligible, but after the denial the applicant's situation changes and the applicant is eligible. If the applicant notifies the worker within 30 calendar days of the date action is taken to deny the application, no new application is required and the case is certified after verification that the reason for the denial did not occur.
2. The worker uses Information Management Systems (IMS) transaction:
(1) F17C to issue retroactive or supplemental payments for Temporary Assistance for Needy Families (TANF) or State Supplemental Payments;
(2) F17K to issue retroactive or supplemental payments for the Supported Permanency Program. Refer to OAC 340:10-22-1.