Revised 6-1-10
1. (a) If a household's benefits cannot be accessed because they have moved to a state that does not honor the Access Oklahoma card, the worker instructs the household to contact the local state agency that administers the Supplemental Nutrition Assistance Program in that state for help in locating a retailer that accepts the Access Oklahoma card.
(b) If a household notifies the worker they are moving or have moved to another state, the worker instructs the household to use their Access Oklahoma card in Oklahoma during the move or contact the state agency where they have moved to locate a retailer that will accept the Access Oklahoma card.
(c) The worker may contact the Oklahoma Department of Human Services (OKDHS) Electronic Payment Systems (EPS) Unit to assist the household in locating a retailer that accepts the Access Oklahoma card. The new state may also be contacted for help in locating a retailer in their state that accepts the Access Oklahoma card.
(d) If the household moves out-of-state and reports they no longer have their Access Oklahoma card and need a card, the worker:
(1) asks the EBT specialist to make a new Access Oklahoma card and send it to the client Return Receipt Requested;
(2) notifies the OKDHS EPS Unit of the case number and date the card was mailed for federal audit purposes;
(3) documents in Family Assistance/Client Services (FACS) case notes the date the Access Oklahoma card was made and mailed to the client and to what address it was mailed; and
(4) files the return receipt in the case record to verify the Access Oklahoma card was received.