If the worker cannot make an eligibility determination within the 30 days provided for completion of an application, the worker determines the cause of delay, using the criteria in (1) through (2) of this subsection, and manually issues a notice to the client explaining the delay.

• (1) Household fault.  A delay is considered the fault of the household if the household has failed to complete the application process and the worker has taken all the action that is required to assist the household.
• (2) Worker fault.  The worker must take the actions in (A) through (D) of this paragraph before a delay can be considered the fault of the household.
• (A) For households that fail to complete an application form, the worker must offer, or attempt to offer, assistance in its completion.
• (B) If one or more members of the household fail to register for work, the worker must inform the household of the need to register for work and give the household at least ten days from the date of notification to register.
• (C) In cases where verification is incomplete, the worker must provide assistance when required, and allow the household sufficient time to provide the missing verification.  Sufficient time is at least ten days from the date of the worker's initial request for the particular verification that is missing.
• (D) If the household fails to appear for an interview, but requests another appointment within 30 days of the date the application was filed, the rescheduled appointment date must be within the same 30 day period.