OKDHS - OAC 340:40-10-3. Misuse of the electronic benefit transfer (EBT) card

340:40-10-3. Misuse of the electronic benefit transfer (EBT) card

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Revised 6-1-11

(a) When the worker becomes aware that the client or the authorized representative of the client is misusing his or her EBT card, the worker cancels that EBT card.

(b) Misuse can occur when the client or authorized representative gives his or her EBT card to another person, such as the child care provider, to swipe attendance or when the client knowingly swipes incorrect attendance dates and times. • 1

(c) Before the EBT specialist issues a new EBT card, the client or authorized representative must view the EBT training video regarding proper use of the EBT card again and sign Form 08EB005E, Access Oklahoma Card Violation.

INSTRUCTIONS TO STAFF 340:40-10-3

Revised 6-1-11

1. (a) The worker may become aware that the client is misusing his or her electronic benefit transfer (EBT) card in several ways. The most common are:

(1) the client reports the problem;

(2) someone observes EBT cards in the possession of the provider and reports it to the Oklahoma Department of Human Services (OKDHS) staff; or

(3) the worker notices that swipes are occurring at different days and times than care is authorized.

(b) The worker:

(1) talks to the client about any such allegation to determine why the violation happened and to ensure the client is aware of correct procedure;

(2) asks the client to put all comments in written form; and

(3) sends Form 19MP001E, Referral Form, to Office of Inspector General (OIG) regarding misuse of the EBT card and attaches any written documentation to the referral.

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