Revised 6-1-11
1. (a) An approved message means the system accepted the swipe for payment processing. A pending message is received when the client enters a previous in or out swipe and is accepted for payment processing. A pending different provider message is saved by the system for possible future payment if care is authorized within 90 days. A denied message is not saved and can never be paid electronically. When a problem is resolved, the client must always swipe correct attendance for any denied time within ten days, current day, and previous nine days, to receive an approved message.
(b) If the client calls or comes to the human services center to report denied or pending error messages, the worker checks the EPPIC system to see what error is occurring. Different error codes involve different solutions, so it is vital that the worker know the exact error. Information about how to use the EPPIC system, what error codes mean, and how to resolve error messages are found in the EBT section of the Tools, Tips, and Training link on the InfoNet at the Family Support Services Division (FSSD) Child Care web page.
(c) If it is past the ten day swipe limit before a problem is resolved, refer to OAC 340:40-10-4 for manual claim procedures.