All complaints made by households or by others on behalf of households about application of program rules are handled in accordance with OAC 340:2-5 which outlines hearing procedures. Complaints received alleging program abuses are investigated by the Office of the Inspector General, Investigations Unit using procedures in OAC 340:2-7. Complaints alleging lack of adequate care of children by a child care provider are referred to the local licensing representative responsible for the facility in question.   • 1