INSTRUCTIONS TO STAFF 340:25-5-352
Issued 7-1-09
1. Designated district office child support staff submit distributed adjustment requests through the use of a finance mail box. Before an adjustment is performed, the case information on the automated Oklahoma Support Information System (OSIS) must be updated. When case balances are corrected, all distributed payments are taken into account, even the incorrectly applied ones. When a payment is adjusted, OSIS automatically increases the balance of the case type to which the payment was distributed in error. Common reasons for adjustment requests and the appropriate balance adjustments, include, but are not limited to:
(1) Current support distributed to the wrong case type.
(A) Current month. If this occurred in the current month, district office child support staff correct the Child Data (CHU) screen for each child and then send an adjustment request to correct the payment distribution. No balance adjustments are necessary.
(B) Prior month. If this occurred in the prior month, district office child support staff reduce the balance for current support on the incorrect case type, creating a credit if necessary, and increase the balance for current support on the correct case type. This balance adjustment will have no effect on the noncustodial parent’s (NCP) overall case balance.
(2) Credit balance. District office child support staff first determine what case type(s) is overpaid. For example, if case type C is overpaid, district office child support staff set up a credit balance on case type C.
(A) If a case type is overpaid and there are other balances, the Center for Finance and Budget transfers the specified amount from one case type to another.
(B) If a case type is overpaid and there are other balances but the credit is more than the balance owed, the Center for Finance and Budget transfers the specified amount from one case type to another and the remainder is refunded to the NCP.
(3) Payment logged to the wrong case.
(A) No balance adjustments are necessary.
(B) The Center for Finance and Budget transfers the payment to the correct case.
(4) Current support posted for incorrect amount.
(A) If current support did not post on OSIS, district office child support staff make corrections on the Obligation Selection List by FGN (OBLU) screen and case balances post automatically.
(B) If an amount less than the correct amount posted on OSIS, district office child support staff update the:
(i) OBLU screen;
(ii) Past Due Support Adjustment (CFAR) screen to increase arrearages by the amount that did not post; and
(iii) current support on the Current Monthly Amount Due Adjustment (CFAD) screen.
(C) If an amount greater than the correct amount posted on OSIS, district office child support staff update the:
(i) OBLU screen;
(ii) CFAR screen to decrease arrearages by the amount posted in error; and
(iii) CFAD screen to decrease current support monthly due by the amount that posted in error. If the incorrect current support amount has already been issued to the custodial person, this adjustment will create a credit balance in current support.
(I) If there are sufficient arrearages for a similar case type as the current support amount that posted in error, zero the credit and reduce arrearages by the same amount. This balance adjustment has no effect on the NCP’s overall case balance.
(II) If there are not sufficient arrearages for a similar case type as the current support amount that posted in error, no further balance adjustments are necessary.