INSTRUCTIONS TO STAFF

Issued 7-1-09

1.  Undistributed payments.  Reasons why a payment cannot be distributed may include, but are not limited to:

(1) the case has a zero balance at the time of the payment;

(2) insufficient information to issue the payment to the custodial person; and

(3) the case is closed.

2.   Payment request.

(1) When making a payment request to the Center for Finance and Budget, district office child support staff:

(A) verify the accuracy of the automated Oklahoma Support Information System (OSIS) for case information regarding obligations, balances, customer information, income assignment status, or any other information necessary for the processing of the payment;

(B) enter the appropriate disposition instruction on the payment on the OSIS Financial Notes Add (CFN) and Pended Notes Add (PNDX) screens; and

(C) send the payment request to the Center for Finance and Budget’s OSIS work list with an "R" resolution indicator, using the district office resolution indicator change screen (UNDR).

(2) The Center for Finance and Budget processes the payment request if conditions in OAC 340:25-5-350.4 Instructions To Staff 2(1) have been met and disposition instructions meet federal and state regulations.

(3) Additional documentation to support disposition instructions may be required.  Upon receipt of all required documentation, the Center for Finance and Budget has five business days to complete a payment request.