1. Oklahoma Child Support Services (OCSS) staff follows the Case Initiation and Case Closure Child Support Manual, Case Closure Chapter for information on case closure. OCSS staff accesses the Child Support Manual on the OCSS InfoNet Home page.
2. OCSS may withdraw or dismiss a pending action at the OCSS state's attorney's discretion if the withdrawal or dismissal is in the best interest of the child.
3. OCSS does not close a case only because the applicant moves out-of-state.
4. (a) OCSS staff manually reviews the OCSS CP Day Care Closure (CSDCC) screen on the automated Oklahoma Support Information System (OSIS) to determine if the amount of child support income in the F95 block on the EF screen of the automated Adult and Family Services (AFS) PS2 system is equal to or greater than the child's court-ordered monthly child support amount on the Obligation Current Support Inquiry (OBCSI) screen.
(b) If the amount in the F95 block is equal to or greater than the amount on the OBCSI screen, a message, "ENTER 'X' TO CLOSE CASE," appears on the CSDCC screen allowing child support staff to close the case if the criteria in OAC 340:25-5-123(c) are met.
(c) If the amount per child in the F95 block is less than the court-ordered amount, the message "IF FSSD HAS VERIFIED CHILD SUPPORT INCOME, ENTER 'X' TO CLOSE CASE" appears. OCSS staff emails the AFS worker and the county director to report the discrepancy and request verification of the monthly amount of child support income reported by the custodial person (CP) to the AFS program worker.
(d) OCSS staff documents on the Case Log Add (CSLOGA) screen when the email was sent to the AFS program worker. When the AFS program worker emails OCSS staff confirming the monthly amount of child support income reported by the CP, OCSS staff may close the child support case if the criteria in OAC 340:25-5-123(c) are met. OCSS staff must document on CSLOGA when the AFS program worker emailed OCSS and the information provided.
5. (a) OCSS does not close a child support case in which a CP is receiving a child care subsidy referral at the CP's request, except per OAC 340:25-5-123(c)(2).
(b) When OCSS receives a payment on a non-TANF SoonerCare (Medicaid) benefits only case, OCSS staff processes the case as described in paragraphs (1) through (3) of this subsection.
(1) District office staff:
(A) resolves the payment on OSIS in the OCSS Undistributed Payments Select Menu (UNDL) screen by using the OCSS Financial Notes Add (UNDR) screen and coding the payment with a 'W' resolution indicator and a note that the payment is a non-Title IV-D pass through; and
(B) closes the case on OSIS with the closure codes 04/01.
(2) Center for Finance and Budget staff logs the payment for issuance to the CP as a non- Title IV-D pass through case per OAC 340:25-5-350.3.
(3) District office staff reviews the child support order for a medical support provision per OAC 340:25-5-168 and, if there is no such provision:
(A) re-opens the child support case to obtain a modification of the child support order to include a medical support provision, document medical insurance actually provided, and/or issue a National Medical Support Notice to an existing employer per OAC 340:25‑5‑171;
(B) updates OSIS with this information; and
(C) closes the case with OSIS closure codes 04/01.
6. OCSS staff follows the Child Support Training Minute: Case Initiation on Resolving Erroneous and Duplicate Referral Information from the Oklahoma Health Care Authority for the process to close the case, update the referral to the appropriate level of child support services, or to remove the referral by indicating that child support services have been declined. OCSS staff accesses the Child Support Training Minute on the OCSS InfoNet Home page.
7. Examples of appropriate and not appropriate for noncooperation in a child-only SoonerCare (Medicaid) case include, but are not limited to:
(1) appropriate: when the CP refuses to bring the child in for court-ordered genetic testing, despite multiple notices to do so. The case may be closed because genetic testing when ordered, is an essential next step for establishing paternity per OAC 340:25-5-114 Instructions To Staff # 2 for noncooperation.
(2) not appropriate: when the noncustodial parent has requested a review of the order, but the CP fails to appear at the modification hearing after having been served with notice. The court enters an order imputing income to the CP despite the CP's failure to appear. The case may not be closed because OCSS was able to proceed with the modification without the CP's appearance per OAC 340:25-5-114 ITS 2(c).
8. When it has been determined that a case qualifies for closure, OCSS terminates the state's Order/Notice to Withhold Income for Child Support (IWO). At the applicant's request, OCSS initiates a new IWO in the applicant's name at the same time the state's IWO is terminated.