Revised 7-1-09

1.  Child support staff follow the Child Support Manual, Volume 2 - Case Initiation and Case Closure, Case Closure chapter for information on case closure.  Child support staff access the Child Support Manual on the Oklahoma Child Support Services (OCSS) InfoNet Home page.

2.   OCSS does not close a case solely because the applicant moves out-of-state.

3.   (a) Child support staff must manually review the OCSS CP Day Care Closure (CSDCC) screen on the automated Oklahoma Support Information System (OSIS) to determine if the amount of child support income in the F95 block on the EF screen of the automated Family Support Services Division (FSSD) PS2 system is equal to or greater than the child's court-ordered monthly child support amount on the Obligation Current Support Inquiry (OBCSI) screen.

(b) If the amount in the F95 block is equal to or greater than the amount on the OBCSI screen, a message will appear on the CSDCC screen "ENTER 'X' TO CLOSE CASE" allowing child support staff to close the case if the criteria in subsection (c) of this rule are met.

(c) If the amount per child in the F95 block is less than the court-ordered amount, the message "IF FSSD HAS VERIFIED CHILD SUPPORT INCOME, ENTER 'X' TO CLOSE CASE" will appear.  Child support staff must e-mail the Family Support Services (FSS) worker and the Field Operations Division county director to report the discrepancy and request verification of the monthly amount of child support income reported by the custodial person to the FSS program worker.

(d) Child support staff must document on the Case Log Add (CSLOGA) screen when the e-mail was sent to the FSS program worker.  When the FSS program worker e‑mails child support staff confirming the monthly amount of child support income reported by the custodial person, child support staff may close the child support case if the criteria in subsection (c) of this rule are met.  Child support staff must document on CSLOGA when the FSS program worker e‑mailed them and the information provided.

4.  (a) OCSS does not close a child support case in which a custodial person is receiving a child care subsidy referral at the custodial person’s request, except as described in OAC 340:25-5-123(c)(2).

(b) When OCSS receives a payment on a non-TANF SoonerCare (Medicaid) benefits only case, child support staff process the case as described in (1) through (3).

(1) District office staff:

(A) resolve the payment on OSIS in the OCSS Undistributed Payments Select Menu (UNDL) screen by using the OCSS Financial Notes Add (UNDR) screen and coding the payment with a 'W' resolution indicator and a note that the payment is a non-IV-D pass through; and

(B) close the case on OSIS with the closure codes 04/01, which converts the case to a non-IV-D pass through case to allow future payments to automatically pass through to the custodial person.

(2) Center for Finance and Budget staff log the payment for issuance to the custodial person as a non-IV-D pass through case as provided in OAC 340:25-5-350.3.

(3) District office staff review the child support order for a medical support provision as described in OAC 340:25-5-168 and, if there is no such provision:

(A) re-open the child support case to obtain a modification of the child support order to include a medical support provision, document medical insurance actually provided, and/or issue a National Medical Support Notice to an existing employer as described in OAC 340:25‑5‑171;

(B) update OSIS with this information; and

(C) close the case with the OSIS closure codes 04/01.

5.  Examples of appropriate and not appropriate for noncooperation in a child-only SoonerCare (Medicaid) case include, but are not limited to:

(1) appropriate:  when the custodial person refuses to bring the child in for court-ordered genetic testing despite multiple notices to do so.  The case may be closed because genetic testing, when ordered, is an essential next step for establishing paternity as described in OAC 340:25-5-114 Instructions To Staff 1 for noncooperation.

(2) not appropriate:  when the noncustodial parent has requested a review of the order, but the custodial person fails to appear at the modification hearing after having been served with notice.  The court enters an order imputing income to the custodial person despite the custodial person’s failure to appear.  The case may not be closed because OCSS was able to proceed with the modification without the custodial person’s appearance under OAC 340:25-5-114 ITS 1(c).