OKDHS - OAC 340:2-11-151. Retailer adjustments for food benefits

340:2-11-151. Retailer adjustments for food benefits

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Issued 6-1-08

(a) Retailers may request an adjustment to debit a recipient's Electronic Benefit Transfer (EBT) account due to a system outage at the time of purchase. An adjustment is made within 15 days of notice to the Oklahoma Department of Human Services (OKDHS) and recipient. Payment can be taken from future benefits if the recipient's account does not have enough credit to process the complete transaction per Parts 272, 273, and 274 of Title 7 of the Code of Federal Regulations.

(b) The recipient has the right to a fair hearing if the retailer adjustment is questioned. • 1

INSTRUCTIONS TO STAFF 340:2-11-151

Issued 6-1-08

1. (a) Retailers must request an adjustment through the state Electronic Benefit Transfer (EBT) contractor.

(b) The contractor determines if the adjustment is a valid request due to a system outage and notifies the Finance Division Electronic Payment Services Unit.

(c) The Electronic Payment Services Unit notifies the recipient and the human services center (HSC) supervisor of record by letter of the adjustment request and the right to a request for a fair hearing.

(d) If a HSC receives a fair hearing request, the procedures per OAC 340:2‑5‑61(d)(4) are followed.

(e) The worker:

(1) notifies the Electronic Payment Services Unit of the fair hearing request. The Electronic Payment Services Unit:

(A) completes Form 13MP002E, Hearing Summary; and

(B) returns Form 13MP002E to the worker with the required documentation; and

(2) forwards to the recipient and the Legal Division Appeals Unit Form 13MP002E and documentation per OAC 340:2-5-66.

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