OKDHS - OAC 340:2-8-14. Privacy complaints

340:2-8-14. Privacy complaints

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Issued 8-21-03

(a) A client or employee wishing to file a complaint regarding the use or disclosure of protected health information (PHI) is instructed to contact the Oklahoma Department of Human Services (OKDHS) privacy officer. • 1

(b) A client or employee who requests an alternative means of filing a complaint regarding the use or disclosure of PHI, is instructed to contact the federal Department of Health and Human Services. • 2

(c) OKDHS will not intimidate, threaten, coerce, discriminate against, or take other retaliatory action against any individual for:

(1) filing a privacy violation complaint;
(2) testifying, assisting, or participating in an investigation, compliance review, proceeding, or hearing conducted by a government enforcement agency; or
(3) opposing any act or practice made unlawful by the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule, provided the manner of opposition does not involve a disclosure of PHI.

INSTRUCTIONS TO STAFF 340:2-8-14

1. (a) The address is: Oklahoma Department of Human Services, Privacy Officer, P.O. Box 53025, Oklahoma City, OK 73152.

(b) The privacy officer documents each complaint received and keeps the documentation for at least six years.

(c) The privacy officer investigates each complaint and documents the resolution of the investigation and any corrective actions taken.

2. The address is: Office for Civil Rights, United States Department of Health and Human Services, 1301 Young Street, Suite 1169, Dallas, Texas 75202.

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