(a) Developmental Disabilities Services Division (DDSD) Specialized Foster Care (SFC) staff begin an evaluation process upon receipt of a complaint or observation of program concern(s) or policy violation(s) by the provider.
(b) Concerns may include:
- (1) provider's use of judgment;
- (2) provision of program supervision;
- (3) non-compliance with DDSD or Oklahoma Health Care Authority policy or contract; or
- (4) other related issues.
(c) When abuse, neglect, or exploitation is suspected, appropriate authorities are contacted, as specified in OAC 317:40-5-61.
(d) The evaluation includes interviews with:
- (1) the service recipient;
- (2) the DDSD case manager;
- (3) the provider;
- (4) any other person(s) living in the home; and
- (5) any other person(s) who may have relevant information.
(e) When the evaluation findings indicate programming concern(s) or violation(s) of policy or contract, the DDSD SFC staff, and the provider meet to develop a Plan of Action for correcting the concern(s) or violation(s). The SFC staff notifies the DDSD case manager of the agreed Plan of Action. The case manager monitors to ensure the Plan is accomplished.