(a) Immediately upon determining that a purchase card (p/card) is lost or stolen, the cardholder notifies the issuing bank's customer services department at the phone number listed on the back of the p/card.  Customer service is available 24 hours per day.  The cardholder:

• (1) retains these phone numbers readily available but separate from the card;
• (2) may be asked to input the first four digits of the card number.  If this number is not known, the cardholder holds for a customer service representative;
• (3) records on Form 10CL007E, Lost or Stolen Purchase Card Notification:
  • (A) the date and time the issuing bank was notified;
  • (B) the name of the customer service representative contacted; and
  • (C) all information required on the form; and
• (4) submits Form 10CL007E within two working days to the Finance Division p/card administrator.

(b) The p/card administrator submits Form 10CL008E, Commercial Card Cardholder Account, to the issuing bank.  The issuing bank prepares a new card with a new account number and sends it to the cardholder.

(c) The cardholder's division is responsible for all charges incurred against a lost or stolen card until the card is reported to the issuing bank as lost or stolen.