All information, documents, medical reports, and copies contained in a member's insurance file are confidential information and are not released, made available, or open to public inspection without the prior written consent and authorization of the individual to whom it pertains, but are subject to subpoena or court order.  All employees who review, process, or have access to insurance claims are required to maintain the confidentiality of records.  Failure to do so is cause for disciplinary action in accordance with Oklahoma Department of Human Services (OKDHS) policy.