OKLAHOMA CAPITOL -- Oklahoma City’s Mayfair Office of the Oklahoma Department of Human Services (OKDHS) will be closing to walk-in customers effective March 9, 2012. It will become the Central Oklahoma Support Center for “OKDHSLive!” on April 1.
“OKDHS employees at the Mayfair office will still be delivering valuable service to customers,” said OKDHS Area Three Director Debra Clour. “However, they will be doing it in a different format. Beginning April 1, our staff will be handling information that comes to the agency through the ‘OKDHSLive!’ phone number and website.”
“OKDHSLive!” has been developed to increase accessibility to benefits and services through 24-hour web access. The website is open to individuals who currently have renewals for SNAP (Supplemental Nutrition Assistance Program, formerly known as “food stamps”), child care, and medical assistance.
“Our new phone number and website will help customers access services at a time that is more convenient to them,” Clour said. “Right now they may have to take off work or re-arrange their schedules to come into our offices. Access to this new system will allow those customers to utilize our services at their own convenience. It is simply another way we are trying to be more user-friendly and help those who need our services the most.”
Clour said using the “OKDHSLive!” system is not mandatory, but simply an alternative to quality customer service. Residents in Northern Oklahoma (Tulsa) and Eastern Oklahoma (Muskogee) have been using the system since November, 2011. The Oklahoma City office will be the third in the system, with future sites being explored in western parts of the state.
Oklahoma City metro residents may still access OKDHS offices in the area. In-person services are available at 401 W. Commerce; 2409 N. Kelley; 7201 NW 10th; 1115 SE 66th St., and 9901 SE 29th St. in Midwest City.
“Although the Mayfair office will be closing, we want our customers to know they may still receive in-person services at these other locations throughout the Metro. We look forward to enhancing our quality customer service through ‘OKDHSLive!,’” Clour said.
The new phone number for “OKDHSLive!” is (405) 487-LIVE or toll free 1-877-OKDHS-98. For 24-hour access, visit http://www.okdhslive.org (Link opens in new window).