OKLAHOMA CAPITOL -- The 4 millionth call was received Tuesday by the Child Support Call Center. The Customer Assistance Response Effort is a program used by Oklahoma Child Support as a part of its customer service arm. In addition to nearly 75 individuals who work to answer 2,400 calls daily, portions are automated to handle simple inquiries.
“We were excited to receive the 4 millionth call,” said Jeff Wagner, a Child Support Enforcement Division program administrator. “It’s a part of our commitment to improving customer services.”
The automated service provides information on various topics and gives Oklahoma Department Human Services case workers more time to help callers deal with more complex child support issues. Wagner said the system functions like those provided by banks to customers who call to check on account balances.
“Automated information is available 24 hours a day, seven days a week,” he said.
Wagner said callers can check to ensure their child payments have been made and credited to them or custodial parents can check account balances available on their debit cards.
The CARE office was established and began answering calls for the El Reno Child Support Office in 2001 and expanded statewide in January 2003. Child support customers may reach CARE by calling 800-522-2922.
CSED is responsible for more than 186,000 active child support cases. More information about the division’s programs and services can be found online at www.okdhs.org/programsandservices/cse/.
CARE is hiring additional staff to reduce call wait times. More information on the CSR (Staff Assistant II) positions can be found at http://www.oucpm.org/jobs/.