Oklahoma Department of Human Services
Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd. • Oklahoma City, OK 73105
(405) 521-3646 • Fax (405) 521-6684 • Internet: www.okdhs.org
 
Frequently Asked Questions
 

Important Notice About Your Oklahoma Debit MasterCard

Effective Aug. 1, 2010 fees were changed for certain transactions with the Oklahoma Debit MasterCard. Cardholders can get additional details by visiting www.eppicard.com .

 

Do I have to use the Oklahoma Debit MasterCard?

 

No. If you have a bank account, you can receive your money by direct deposit. Direct deposit is the no-fee* alternative to the Oklahoma Debit MasterCard. To get your money deposited directly to your bank account, call customer service at 1-888-401-9843.

 

What if I continue using the Oklahoma Debit MasterCard? Can I get my money without paying fees?

 

OKDHS worked with its vendor, ACS, to develop the following tips for using the Oklahoma Debit MasterCard fee-free.

 

  • Visit an in-network ATM or an in-network bank with teller access no more than twice a month. For a list of free Bank of Oklahoma ATM locations, visit www.EPPICard.com.
  • Check account transactions and balance free of charge online at http://www.eppicard.com
  • When making a purchase with your Oklahoma Debit MasterCard, add an additional amount of “cash” to your purchase. This way, you are making a purchase and withdrawing additional money at the same time.
  • If possible, call the customer service line no more than once a week. Only the first five calls each month to ACS are free.

 


*No-fee means neither OKDHS nor ACS charges for the use of direct deposit. Your bank may still charge fees associated with the use of your account.

Last Updated:  8/11/2010