This office oversees the Oklahoma Child Support Services (OCSS) call center known as the Customer Assistance Response Effort (CARE). Approximately 75 staff provide essential customer assistance by resolving calls for routine information such as case and payment status.
The most frequent and basic customer questions are handled by the automated interactive voice response (IVR) system. Through the IVR, customers get information about account balances, payment status and requesting child support forms.
If the IVR cannot be of assistance, or if the customer does not wish to use the automated system, the customer is transferred to a customer service representative. Staff is available Monday through Friday from 8 a.m. to 5 p.m. Meanwhile, the IVR is available 24-hours-a-day, 7-days-a-week.