Center for Customer Services: CARE Call Center Contract Monitor
Office Information
This office oversees the Child Support Enforcement Division (CSED) call center known as the Customer Assistance Response Effort (CARE). Approximately 50 staff provide essential customer assistance by resolving calls for routine information such as case and payment status.
The most frequent and basic customer questions are handled by the automated interactive voice response (IVR) system. Through the IVR, customers get information about account balances, payment status and requesting child support forms.
If the IVR cannot be of assistance, or if the customer does not wish to use the automated system, the customer is transferred to a customer service representative. Staff is available Monday through Friday from 8 a.m. to 5 p.m. Meanwhile, the IVR is available 24-hours-a-day, 7-days-a-week.
Manager Information
Barbara Millikan
Program Manager
Phone: (405) 522-5871
1-800-522-2922
Fax: (405) 522-3685
Mailing Address:
P.O. Box 53552
Oklahoma City, OK 73152