OKDHS - 2-1-1 Oklahoma Frequently Asked Questions

Frequently Asked Questions

What is 2-1-1?

2-1-1 is an easy to remember, free 24-hour telephone number that connects people with important community services seven day a week, 365 days a year.
2-1-1 is statewide with designated call centers serving specific geographical areas of the state.
2-1-1 certified specialists work from a computerized database which includes current information on area health and human service agencies including state government,
nonprofits, faith-based organizations and others.
2-1-1 has access to a language translation service to better serve all Oklahomans.

How Does 2-1-1 Work?

2-1-1 is free and available to anyone in need. By dialing 2-1-1 on any telephone or cell phone, the caller will be connected to a call center serving that particular
geographical area.
2-1-1 certified specialists assess a caller's needs and determine what service providers in the area are best equipped to provide the needed help.
2-1-1 certified specialists refer the caller directly to appropriate service providers.

Why 2-1-1?

2-1-1 increases early access to community services, reduces the trauma and higher costs of delayed care and promotes self-sufficiency.
2-1-1 provides both state and national data from 2-1-1 systems to better assess gaps in service and the needs of communities.
2-1-1 serves as a door for emergency disaster response relieving the burden on 9-1-1 for non-life threatening calls and giving emergency responders a way to reach
the public with accurate real time information.
2-1-1 works closely with Oklahoma Emergency Management and the Office of Homeland Security, empowering the state to better respond to large-scale emergencies
and homeland security needs.
2-1-1 Oklahoma participated in the Crystal Darkness Campaign, holding the distinction of being the first state in the nation to use their statewide 2-1-1 telephone to
assist callers.

Need More Information?

Contact: Lori Linstead
2-1-1 State Director
Phone: (405) 522-0266