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Oklahoma Department of
Human Services
Stronger Families Grow
Brighter Futures
Oklahoma Department of Human Services
Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd. • Oklahoma City, OK 73105
(405) 521-3646 • Fax (405) 521-6684 • Internet: www.okdhs.org
 
 
 
Frequently Asked Questions

Frequently Asked Questions

What is 2-1-1?

  • 2-1-1 is an easy to remember, free 24-hour telephone number that connects people with important community services seven day a week, 365 days a year.
  • 2-1-1 is statewide with designated call centers serving specific geographical areas of the state.
  • 2-1-1 certified specialists work from a computerized database which includes current information on area health and human service agencies including state government,
    nonprofits, faith-based organizations and others.
  • 2-1-1 has access to a language translation service to better serve all Oklahomans.

How Does 2-1-1 Work?

  • 2-1-1 is free and available to anyone in need. By dialing 2-1-1 on any telephone or cell phone, the caller will be connected to a call center serving that particular
    geographical area.
  • 2-1-1 certified specialists assess a caller's needs and determine what service providers in the area are best equipped to provide the needed help.
  • 2-1-1 certified specialists refer the caller directly to appropriate service providers.

Why 2-1-1?

  • 2-1-1 increases early access to community services, reduces the trauma and higher costs of delayed care and promotes self-sufficiency.
  • 2-1-1 provides both state and national data from 2-1-1 systems to better assess gaps in service and the needs of communities.
  • 2-1-1 serves as a door for emergency disaster response relieving the burden on 9-1-1 for non-life threatening calls and giving emergency responders a way to reach
    the public with accurate real time information.
  • 2-1-1 works closely with Oklahoma Emergency Management and the Office of Homeland Security, empowering the state to better respond to large-scale emergencies
    and homeland security needs.
  • 2-1-1 Oklahoma participated in the Crystal Darkness Campaign, holding the distinction of being the first state in the nation to use their statewide 2-1-1 telephone to
    assist callers.

Need More Information?

Contact: Lori Linstead
               2-1-1 State Director
Phone:   (405) 522-0266



Last Updated:  3/9/2009
Oklahoma Department of Human Services
Street address: Sequoyah Memorial Office Building, 2400 N. Lincoln Blvd., Oklahoma City, OK 73105
Mailing address: P.O. Box 25352, Oklahoma City, OK 73125
(405) 521-3646
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