OKDHS - OAC 340:65-5-2. Change of cash benefits

340:65-5-2. Change of cash benefits

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Revised 6-1-09

When a change occurs in the recipient's situation that increases or decreases the cash benefit, the worker makes the change for the next possible effective date shown on Oklahoma Department of Human Services (OKDHS) Appendix B-2, Deadlines for Case Actions. • 1

(1) When the change increases the cash benefit, the worker determines whether a supplemental benefit is due. If one is due, the worker issues the supplement within ten calendar days of the date the change was reported.
(2) When the change decreases the cash benefit, the worker evaluates whether prior benefits have been properly issued. When benefits were issued in error, the worker completes an overpayment in accordance with rules at OAC 340:65-9.

INSTRUCTIONS TO STAFF 340:65-5-2

Revised 6-1-09

1. (a) The worker uses rules at OAC 340:50-9 for changes affecting food benefits and rules at OAC 340:40-9 for changes affecting child care benefits.

(b) See OAC 340:65-5-6 for information regarding corrective action.

(c) The worker discusses with the recipient why benefits are changing and the basis for the decision. The worker documents in the Family Assistance/Client Services (FACS) system Case Notes:

(1) what change was reported;

(2) how the change affects the client's benefits;

(3) what was discussed with the client regarding the change;

(4) whether the client is due a supplemental benefit and if so, how much and for which months;

(5) whether the client was overpaid and if so, how much and for which months; and

(6) the date the worker takes action.

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